English

Shipping & returns

Shipping Policy:
 
Shipping is done through several reliable contracted shipping companies according to their approved schedule.
 
The expected period for shipping to central cities within the Kingdom of Saudi Arabia is within 3-5 working days from the date the order is delivered to the carrier.
 
Shipping fees applied during the order execution, and there are no other shipping fees after the order is completed.
 
Please register the receipt address correctly and also the mobile number to facilitate the shipping representative communicating with you and ensuring the best level of service.
 
All orders shipped through the shipping company are verified to ensure the quality of the products and their conformity to the customer’s order.
 
Therefore, we would like to point out that the customer bears responsibility for inspecting the shipping box and ensuring the quality of the products before receipt.
 
If you discover any damage to the products or the product is different from what is registered on the invoice, please refuse to receive the shipment and return it through the shipping company, and we will bear the costs of returning the shipment. We do not send damaged or invalid shipments, and our dealings with shipping companies were chosen to suit our goal of excellence in customer service.
 
Receipt of the shipment by the customer means that the shipment has arrived intact, complete, and conforms to the required description recorded on the invoice. Therefore, we ask you to fully ensure that what you will sign for is what you ordered and that it is intact and free of apparent defects. Otherwise, we ask you not to receive the shipment and we will contact you and solve the problem.

Return Policy:

Exchange is accepted within a period of 7 days from the date of receipt of the shipment and return within 7 days from the date of receipt of the shipment upon request from the customer.
 
For return or exchange, the products must be in the same condition and not open or remove the packaging We bear the shipping cost in the event of exchanging or returning products that arrived by mistake to the customer or were not required, and the full amount is returned to the customer without any discounts immediately upon receipt of the returned products.
 
In case you got deffiective product after receipt of the shipment kindly contact us also within mached period for exchange or return.